Don't get me started on customer service...!!!
1) I just came from the tire shop to get a flat tire repaired. In the back ground, I hear the impact gun chattering for five seconds per lugnut. I get up and look for a torque wrench or torque stick...they aren't using them. So, I asked the counter guy if they could torque my tire with a torque wrench. I explained that the other shop in town (yes, I only have two options) tightened my lugnuts so tight I had to jump on the breaker bar to get them loose. Apparently, I asked for his second born child. He grabbed the torque wrench from under the counter (apparently, they don't have a torque wrench in the shop area), set it to the 110 ft*lbs I requested, and took it out there.
2) Last weekend (Saturday), the furnace fan was having problems in the house. I called and left messages (nobody answered their phones) for every single HVAC guy in the phone book (about ten). Monday, I get two returned phone calls. I explain the problem to the first guy and schedule him for the next day (Tuesday). No call, no show, and no returned phone call. OK...
The next morning (Wednesday), I call the second guy who returned my phone call on Monday, explained the problem, and scheduled him for Thursday. No call, no show, no returned phone call. OK #2...
This morning (Friday), call an HVAC company from another town. After they informed me they don't travel to my town, I explained my previous problems and requested that we work out a trade ---> You come to my house and fix my furnace...and I PAY YOU!!! Apparently, they had heard of similar trades and thought it might work out well for them. They showed up when they said they would, fixed the heater, and I happily handed over $150 as my part of the bargain. When my 27 year old furnace finally lets the magic smoke escape, I'll be calling them for a new HVAC system.
I guess I should have offered this same trade to the other guys...maybe I would have gotten better results.
Have a good day!
2003 F150 Supercrew
1996 Ford Mustang
2.3t w/ HE351VE turbo
12.10 @ 114 mph