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1,239 Posts
Discussion Starter #1
This is a conversation you should be part of...

A conversation between a Customer and Bank of America

Bank: This is the Bank of America, can I help you?

Customer: Yes, I want to cancel my account. I don't want to do

Business with you any longer.

Bank: Why?

Customer: You're giving credit to illegal immigrants and I don't

think it's right. I'm taking my business elsewhere.

Bank: Well, Mr. Customer, we don't want to see you do that, but we

can't stop you. I'll help you close the account. What is your account


Customer: (gives account number)

Bank: For security purposes and for your protection,can you please

give me the last four digits of your social security number?

Customer: No.

Bank: Mr. Customer, I need to verify your information, but in order

to help you, I'll need verification of who you are.

Customer: Why should I give you my social security number? The

reason I'm closing my account is that your bank is issuing credit cards to

illegal immigrants who don't have social security numbers.

You are targeting that audience and want their business. Let's say

I'm an illegal immigrant and you've given me a credit card. I have a

question about it and call for assistance. You wouldn't be asking me for a

Social Security number, would you?

Bank: No sir, I wouldn't.

Customer: Why not?

Bank: Because you would have pressed '2' to speak in Spanish. We

don't ask for that information when calling in on the Spanish line.



1,033 Posts
I quit Bank of America for other reasons after using them for a very long time. Right before I closed my account, I discussed the reasons with a teller who informed me that she was having the same problems and asked which bank I was considering moving to because she hadn't decided where to go yet.... Imagine that, even their employees unhappy wtih their customer service. :shock:
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